Dell’s customer support talks trash
[Kevin Wen's Web] Dell’s customer support talks trash Post @ 23:57 in Business - China's Affairs The story has been widely reported by Chinese media, which makes huge reaction over China’s internet and blogosphere. A Dell account manager named “Chris” sent an email to a customer saying that sales of IBM machines are “directly supporting/funding the Chinese government.” The picture below are the original Email send by DELL’s salesman: “DELL - an unacceptable Corporation in China” A special report to this incident on BlogChina (in Chinese) BingFeng’s blog have more details regarding to this incident. No wonder, the nationalists in China will call for a boycott of DELL products in the coming next. The Email not only damaged DELL’s corporate image in China but also destoried their customer relatioships. Not even to say that will cost their millions of dollars marketing budget to rebuild their branding, Companies make such a mistake are awful! Tags: china, dell...
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[Tent Sale] internet filter for linux: This entry was posted on Wednesday, June 1st, 2005 at 12:35 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.
[Darknet] Interview: Andy Wolfe, former CTO, ReplayTV: There was streaming in your house, and that was limited to eight units, and there was Send Show, where you could email a show to somebody else, and that was limited to 15 people and only second-generation copies. If I sent it to you, you couldn’t send it to anyone else. By the time we made that final decision, we knew there was a possibility of a lawsuit. We wanted to make sure there weren’t people running commercial video distribution services on our platform.
[Blog.bcchinese.net] market competition with american characteristics: Beingfeng Teahouse reports a Dell is facing a PR disaster in China. As a commenter there says: Wouldn't that be a nice add: "Don't buy at Walmart, with every dollar you spend there you are supporting the Chinese government!" Jodi feels sorry for an angry Asian male, as does GI Korea. Marmot reveals Korea as a country of desperate celibate housewives.
[Blog.bcchinese.net] Bingfeng Teahouse: 　　 Steely-eyed cold, to be sure, but at a time when economists and politicians fret over the future of American manufacturing as China emerges as the workshop of the world, Dell isn’t just defying a global trend; it’s helping to set the standard. “When everybody is outsourcing - when everybody is outsourcing - Dell continues to manufacture in the United States because over two decades of fine-tuning, they’ve figured out how to do it cheaper and smarter,“ said Charles R. Wolf, an analyst at Needham & Company who has been following Dell since 1991. (He has also been reaping the financial rewards as a longtime Dell shareholder, seeing a 33-fold return on his investment.) “They’re truly in the 21st century when it comes to manufacturing.“
[Vanderwijk.info] Portal - My personal blog: So I ordered a Dell Latitude. I was able to get nice specs for a nice offer (builtin wlan, bluetooth, cdrom burner, 1400x1050 screen). It's slightly larger than my 12" ibook, but I kinda like the size - it makes me feel less claustrofobic when working on it (the large screen with high resolution works as well, of course :)
[China-netinvestor.blogspot.com] China Net Investor: "The emergence of China's Big Three (Huawei, ZTE, UTStarcom) is ratcheting up the fear, uncertainty, and doubt among established incumbent vendors - and there's no denying that a clear and present danger exists, especially for vendors that have slipped into the second tier of suppliers. Buyer perceptions of China's telecom vendors continue to improve, as demonstrated in the 2005 Telecom Equipment Market Perception Study published this spring by Heavy Reading; and the ability of China's vendors to compete aggressively on price can seem limitless."
[Blog.pricescan.com] PriceSCAN Blog: Can Dell Compete with the China Price?: So the Chinese PC-maker Lenovo is buying IBM's PC business, which will make the firm number three in the market with about an 8% share. But the real issue is what happens to PC prices and firms now that the PC is increasingly a commodity. As the world has seen, commodity manufacture tends to migrate to the cheapest labor market, and a movement of the personal computer hardware business to China would be just the latest example.
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Posted at June 02, 2005 12:58 PM
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